Enrolment Process

The purpose of this document is to guide the process of enrolment from initial enquiry to the enrolment of a prospective student.

1. Enquiry Received

An enquiry is received from a prospective student.

Prospective student is provided with:

  1. Course Fact Sheet
  2. Contact Details of CEO / Enrolments Officer

If proceeding, referred to Initial Interview.

2. Initial Interview

Prospective student conducts phone interview with CEO to answer questions and conduct a preliminary assessment of course suitability.

Student is provided with

  1. Learner Handbook
  2. Learner Enrolment Form
  3. Student Fees, Refund and Cancellation Policy
  4. Complaints & Appeals Policy

If proceeding, referred to Learner Suitability Review.

3. Learner Suitability Review

Prospective student will either:

  1. Complete an LLN Assessment; or
  2. Demonstrate LLN by demonstrating study at equivalent level or above.
  3. Learner Suitability Review undertaken by Enrolments Officer

If proceeding, prospective student is given Enrolment Offer.

4. Enrolment Offer

Student is made an offer of enrolment, and provided with:

  1. Learner Handbook (again)
  2. Learner Enrolment Form

If enrolment received, it is processed and invoice is raised and sent to Learner.

5. Payment Collected

Learner is asked to make payment for their first unit, or group of units.

6. Onboarding and Training Plan Provided

Learner is onboarded to the IBO systems and processes and is given a personalized training plan.

Once a Learner has completed the Enrolment Process, they are considered an enrolled Learner.

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